In case of a life threatening emergency or very serious accident, call 911 for immediate help.
For other urgent problems during regular office hours, please call the office. Follow the prompts to be connected to a staff member who will do their best to help.
For emergencies after hours, please call the regular office number. As of June 4, 2024, ESD Pediatric Group is offering a nurse triage service to help with questions that cannot wait until the office reopens. An experienced pediatric RN is available to answer medical questions of an urgent nature. They also have the ability to do a quick telehealth visit and view pictures that can be submitted if it is helpful in providing the most accurate information and evaluation of your specific concern. There is a nominal $25 charge for this service that is billed directly to the patient's family.
We do request that all matters that can wait until morning do so. Only concerns of an urgent nature should be handled after hours. Non-urgent issues are best handled by the daytime staff who have direct access to your child's chart and our team of providers.
If possible, we suggest you call us before going to a hospital. We may be able to handle the problem less expensively and more conveniently. In addition, many insurance companies require prior notification of emergency room visits. There are Cincinnati Children’s Hospital Urgent Care Locations that cover many of the hours that we are not open for minor problems that cannot wait until our office reopens. The most convenient locations to our offices are located in Mason on Mason-Montgomery Road (between Lowe’s and Hobby Lobby), and in Anderson across from Anderson Mercy Hospital in the Mercy Health-Plex building (on the corner of State Road and Five Mile). Cincinnati Children’s operates 24 hour emergency departments at the main hospital in Clifton and the Liberty Campus in West Chester. The Urgent Care locations typically operate from 6-11pm weeknights, 12-7pm on Saturdays and 11am-7pm on Sundays.
Non-urgent questions can also be submitted to a provider via the patient portal.
